Shipping and Returns

Shipping

Complimentary Shipping

We offer complimentary ground shipping (USPS First Class Package) for items within the continental United States for purchases over $50.00 (USD). We typically ship items the same day if an order is received before 3 p.m. If an item has limited availability, we may ship up to two (2) days after we receive your order but will let you know if that is the case. 

Special, Custom and Pre-Orders

Special Orders and Pre-Orders are not shipped until the specified delivery date listed in the product description. Custom orders can take as long as three (3) months depending on the product and level of customization. Haute couture, demi-couture, made-to-measure and bespoke pieces can take from six (6) months up to a full year to completion depending on the number of fittings and designer meetings.  

Please note that we do not ship to any P.O Boxes or APO/FPO addresses. 

Delivery Times and Services

Though we haven't run into any issues within the continental United States, we cannot guarantee estimated delivery dates from the USPS. If you believe an item in transit is taking too long, please contact USPS by visiting their website.  To give you an idea on delivery times, from NY to CA, our USPS First Class Package has taken as much as six (6) days but usually gets there within three (3) days and our USPS Priority Mail shipments have been consistently delivered within two to three (2 - 3) business days. Our shipments to Canada have taken as long as 21 days using USPS Priority Mail International but, on average, arrive within 10 - 11 business days.

We are not responsible for shipping delays or factors outside of our control, so please be sure to select the method most appropriate for you based on your event date. Our store offers expedited shipping through USPS,UPS, and DHL. We will not accept returns for shipments that arrived late based on the method of shipping you selected on checkout.

International Shipments

International shipments can take quite some time, so we only use USPS Priority Mail, UPS and DHL for our international shipments. Please note that an item may be tied in customs of your country, and that once the package leaves the United States, you need to track it on your country's postal website if you selected USPS as your method of shipment. UPS and DHL shipments may be tracked on their respective websites while in transit.

Order Status

You can check your order status by sending us a message by calling us with your name and order number. Our phone number is 646-907-9996. You can also log into your existing account or refer to your order confirmation email which should have links to track your order.

Returns

General Policy

You can return unworn merchandise within 10 days.

To be eligible for a return, your item must:

  • not be an excluded item (see below)
  • be unused and in the same condition that you received it in
  • be in the original packaging with all tags and undamaged
  • be able to be resold

To complete your return:

  • message us on Facebook, send us an email or call us to get your return code and preprinted label;
  • package your item with the pre-printed return label we send to you;
  • wait for us to receive and inspect the item(s)

During the holiday period of November 15th thru December 25th, items purchased online may be returned up until January 5th of the following year (subject to the same exclusions of our normal return policy). 

IMPORTANT: Please do not send any shipments without first getting a return authorization number and instructions from one of our staff members. We are not responsible for items lost in transit or sent to us without a signature required. If for whatever reason you use your own shipping method, we recommend also insuring and requiring signature on delivery as we're not liable for lost, stolen or damaged shipments.  

Exclusions

Several types of goods are exempt from being returned. These items are:

  • Customized goods
  • Samples sold as is
  • Gift cards
  • Final sale items
  • Items purchased using a promotional discount code
  • Undergarments

As mentioned above, we do not offer returns for items not received on time based on the shipping method you selected. We also reserve the right to refuse any returns in our sole discretion.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it can take up to 10 - 15 business days for your refund to go through once we receive your item.

Late or Missing Refunds

It can take as much as 10 - 15 business days for a refund to post to your account.  If you haven’t received a refund yet, first check your bank account again then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us through Facebook Messenger.

Exchanges 

If you need to make an even exchange, please message us on Facebook with your order number. Please note you'll be responsible for any shipping charges to exchange the item, unless it is due to a defect or error on our part.

Return Shipping

All returns or exchanges are sent to: P.O. Box 1046 New York, New York, US, 10150.  You will be responsible for paying for your own shipping costs for returning your item unless we made a mistake. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If for whatever reason you decide to send your return without our pre-printed label you should consider using a trackable shipping service or purchasing shipping insurance. Unless you send your return shipment with signature tracking, we don’t guarantee that we will receive your returned item and we don't assume any liability whatsoever for lost or damaged return shipments.