Shipping and Returns

Shipping

Complimentary Shipping

We offer complimentary ground shipping (USPS First Class Package) for items within the continental United States for purchases over $50.00 (USD). We typically ship items the same day if an order is received before 3 p.m. If an item has limited availability, we may ship up to two (2) days after we receive your order but will let you know if that is the case. 

Special, Custom and Pre-Orders

Special Orders and Pre-Orders are not shipped until the specified delivery date listed in the product description.  Custom orders can take as long as three (3) months depending on the product and level of customization.  Please note that we do not ship to any P.O Boxes or APO/FPO addresses. 

Delivery Times and Services

Though we haven't run into any issues within the continental United States, we cannot guarantee estimated delivery dates from the USPS. If you believe an item in transit is taking too long, please contact USPS by visiting their website.  To give you an idea on delivery times, from NY to CA, our USPS First Class Package has taken as much as six (6) days but usually gets there within three (3) days and our USPS Priority Mail shipments have been consistently delivered within two to three (2 - 3) business days. Our shipments to Canada have taken as long as 21 days using USPS Priority Mail International but, on average, arrive within 10 - 11 business days.

International Shipments

International shipments can take quite some time, so we only use USPS Priority Mail for our international shipments. Please note that an item may be tied in customs of your country, and that once the package leaves the United States, you need to track it on your country's postal website. 

Order Status

You can check your order status by sending us a message through Facebook messenger or by logging into your account. 

Returns

General Policy

You can return unworn merchandise within 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging with all tags. To complete your return, just message us on Facebook and we'll start the process with you.

Exclusions

Several types of goods are exempt from being returned. Customized goods, evening wear, samples, gift cards, sale items, and undergarments cannot be returned. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

It can take as much as ten (10) business days for a refund to post to your account.  If you haven’t received a refund yet, first check your bank account again then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us through Facebook Messenger.

Exchanges 

If you need to make an even exchange, please message us on Facebook with your order number. Please note you'll be responsible for any shipping charges to exchange the item, unless it is due to a defect or error on our part.

Return Shipping

All returns or exchanges should be sent to: P.O. Box 1046 New York, New York, US, 10150.  You will be responsible for paying for your own shipping costs for returning your item unless we made a mistake. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we don't assume any liability whatsoever for lost or damaged return shipments.